General Services

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• Q1. What travel services do you offer? We provide hotel and airline bookings, bus and ferry tickets, customized holiday packages, travel insurance, visa guidance, and other travel-related services.

• Q2. Do you offer customized travel itineraries? Yes. We tailor itineraries based on your interests — whether you love nature, beaches, culture, food trips, adventure, or city escapes.

 

Booking & Payments

 

• Q3. How do I make a booking? You can book through our website, social media pages, or by sending us a message. Our team will assist you throughout the process.

• Q4. Is a down payment required? Yes. A reservation fee or initial deposit is required depending on the airline, hotel, or tour operator.

• Q5. What payment methods do you accept? We accept bank transfers, e-wallet payments (GCash/PayMaya), and other approved digital channels.

 

Travel Documents

 

• Q6. When will I receive my e-tickets and vouchers? All documents will be sent once full payment is completed and the booking is confirmed.

• Q7. Do you assist with visa applications? Yes. We provide visa guidance and document assistance, but approval depends solely on the embassy or consulate.

 

Changes & Cancellations

 

• Q8. Can I reschedule or cancel my booking? Rescheduling or cancellation is subject to airline, hotel, or tour provider policies. We will help check fees or eligibility.

• Q9. Are bookings refundable? Refunds depend on fare class, supplier rules, and the terms of your booking. Some tickets and promos may be non-refundable.

 

Insurance & Support

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• Q10. Do you offer travel insurance? Yes. We offer travel insurance covering medical emergencies, delays, lost baggage, and more.

• Q11. Do you provide assistance during travel emergencies? Absolutely. You may contact us anytime for urgent rebooking, flight changes, or unexpected travel concerns.

 

Packages & Special Arrangements

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• Q12. Do you offer group or corporate packages? Yes. We customize packages for families, barkadas, company outings, incentive trips, and group tours.

• Q13. Can you arrange special requests? Yes. We can assist with hotel upgrades, seat preferences, add-on tours, celebrations, and surprise arrangements.